At the Patient Relations office, we find that a large number of patient complaints are closely linked to a lack of information, or a lack of understanding as to how the hospital works. Providing information to patients ahead of time can help to make their hospital visit run more smoothly.
Below are some helpful tips for preparing to come to the hospital:
My First Appointment:
Make a list of your medications. Include prescription drugs, over the counter drugs, vitamins and herbal products.
Gather your medical information from your referring doctor, including medical history and any recent imaging.
Review directions to the hospital, and to the specific clinic you’ll be visiting, so that you feel confident about your trip before you leave for your appointment.
Think about what questions to ask and write them down.
Arrive early for your appointment, so you have time to visit registration and get your blue UHN card.
What to Expect:
Your first visit to the hospital will be a consultation and could last several hours. It is unusual to receive treatment during your first visit, but it sometimes happens. Because UHN is a teaching hospital, you will be cared for by a team of health professionals, not just one doctor.
Each clinic at UHN is different, and may have its own specific instructions for your visit. Find your clinic here to learn more about what you can expect.
Communicate. Tell your health care team about any concerns you have and ask questions if you want to know more.
Bring support. A friend or family member can give you emotional support and can help you make good choices. They can also help you gather information, take notes and ask questions.
Listen. You will hear lots of new information. Taking notes can help you absorb and understand what you hear.
Take names. Writing down the names of the members of your health care team can help you get to know and recognize the people you will be working with.
Try to be on time. Running late can be stressful, so make sure you leave yourself lots of time to get to your appointment.
For more details on your first appointment, visit: My First Appointment