Although most of our feedback comes from patients or family members, occassionally we hear from UHN staff wishing to share their experiences or observations at the hospital.
Below is a note we were pleased to receive from one of our staff members:
While I was unlocking my office this morning…, I overheard a porter orienting a new hire while they were transporting a patient. As they stopped to wait in front of the elevator, he said to her, “I try to park the wheelchair over here a bit, as there is usually a cold draft coming out of the vent right above us.” Just at that moment the elevator arrived, so I didn’t have a chance to compliment him for his thoughtful attention to the patient’s comfort. I thought it was something that should be highlighted to you as an excellent example of patient-centred care.
Hearing these kind of stories make our day at Patient Relations!